Shipping policy
Shipping Policy
At JustMyco, we take care to prepare, pack and dispatch your order as quickly and securely as possible. The information below explains how we process and deliver orders.
Where We Deliver
We currently deliver to addresses within the United Kingdom and selected European destinations.
Available delivery options and applicable shipping charges will be displayed at checkout based on your delivery address.
UK Delivery
Our preferred UK delivery service is Royal Mail Tracked 48. From time to time, we may use another reputable delivery provider where appropriate.
Royal Mail Tracked 48 aims to deliver within 2–3 working days following dispatch. This is an estimated delivery timeframe and is not a guaranteed delivery date.
Delivery times may occasionally be affected by circumstances outside our control, including carrier delays, adverse weather, seasonal demand and other disruptions.
Processing & Dispatch
We aim to process and dispatch orders within approximately 2–3 working days.
Orders are processed Monday to Friday, excluding UK bank holidays.
Orders received after 1:00pm, or on a weekend or UK bank holiday, will be treated as having been received on the next working day for processing purposes.
Once your order has been dispatched, the relevant delivery timeframe will begin.
Shipping Charges & Free Delivery
Shipping is charged at a fixed rate, which will be clearly displayed at checkout before you complete your purchase.
We offer free standard UK delivery on orders of £45 or more.
Any applicable delivery charges for European orders will be displayed at checkout.
European Delivery
We deliver to selected European destinations.
Delivery charges and estimated delivery times vary depending on the destination and will be shown at checkout where available.
International deliveries may be subject to local customs procedures, import duties, taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
International delivery times are estimates and may be affected by customs processing or circumstances outside our control.
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched. This will allow you to follow the progress of your delivery through the relevant delivery provider.
Please allow a short period after receiving your dispatch confirmation for tracking information to become active.
Delivery Addresses
Please check that your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at info@justmyco.com. We will do our best to make the change if your order has not already been dispatched, but we cannot guarantee that changes will be possible.
If an order cannot be delivered because an incorrect or incomplete address was supplied and the parcel is returned to us, we may ask you to pay the reasonable cost of redelivery before the order is sent again.
This does not affect your statutory rights.
Delayed or Missing Deliveries
Although most orders arrive within the expected delivery timeframe, occasional delays can occur.
If your UK order has not arrived within 7 working days after the expected delivery date, please contact us at info@justmyco.com and we will investigate the delivery with the carrier.
If your tracking information shows your parcel as delivered but you have not received it, please first check with other members of your household, neighbours and any designated safe place. If you are still unable to locate the parcel, please contact us and we will investigate.
Damaged Deliveries
If your order arrives damaged, please contact us at info@justmyco.com as soon as reasonably possible.
Please include your order number, a description of the problem and photographs of the damaged product and packaging where possible. This will help us investigate the issue and resolve it as quickly as possible.
Please retain the damaged product and packaging until we have responded, as these may be required as part of our investigation with the delivery provider.
Failed Delivery & Returned Parcels
If a delivery cannot be completed, the delivery provider may provide instructions for redelivery or collection.
Where a parcel is returned to us because it was not collected, delivery could not be completed, the recipient refused delivery, or incorrect/incomplete delivery information was provided, please contact us.
Where appropriate, we can arrange for the order to be sent again. We may charge the reasonable cost of redelivery where the failed delivery resulted from circumstances for which the customer was responsible.
This does not affect your statutory rights where the failure to deliver was our responsibility or that of the delivery provider.
Questions About Your Delivery
If you have any questions about your order or delivery, please contact us at:
We'll be happy to help.